Customer service

FAQ frequently asked questions

How can I track my package?
This can be done very easily via the Track & Trace that you receive from us by e-mail. You will receive the Track & Trace as soon as your order is ready for shipment. Lesen Sie mehr
Can I get advice about products?
Motorcycles United has chosen to speak to customers via the contact form, email and telephone. Lesen Sie mehr
What payment options are there?
We work with Mollie for our payment transactions. This is a very stable and secure platform on which many large webshops run. We offer a stable and secure payment experience. Lesen Sie mehr
Can I still cancel my order?
If you want to cancel an order, you can send us an email. This is only possible if the order has not yet been shipped. Lesen Sie mehr

Paying taxes outside Europe
Do you live outside Europe? Then it is good to read here about possible costs. Lesen Sie mehr
Blogs that we write about products or projects
Blogs that we write about products or projects can be found on our blog page. Lesen Sie mehr
Help and advice from employees and customers?
We have a very nice group on Facebook where you can find a wealth of information. Lesen Sie mehr

Ordering

What is expected delivery time?
We indicate expected delivery time on the product page. Here you can see what the expectation is. Lesen Sie mehr
I want to change my order
If you would like to change your order and have not yet received the shipping confirmation, this is possible. Lesen Sie mehr
I want to cancel my order
If you want to cancel an order, please email us. This is only possible if the order has not yet been shipped. Lesen Sie mehr
Is an item in stock?
You can always see on the product page at the top whether something is in stock or whether there is an expected delivery time. Lesen Sie mehr

Payments

What payment options are there?
"Secure payment is our top priority! We work with Mollie for our payment traffic. This is a very stable and secure platform on which many large webshops run. Lesen Sie mehr
My payment failed, what now?
Send an email to our customer service with your order number. We will email you a payment link with which you can complete the check out again. Lesen Sie mehr
Invoices
Check your email and also your spam email box. Chances are you received the invoice in the mail. Lesen Sie mehr

Delivery

Shipments and delays
We ship our packages using professional companies. Because we always use a box and do not ship with letter post, we can guarantee good shipping and an excellent tracking method. Lesen Sie mehr
Damaged or something missing
When something arrives damaged or something is missing from your order. Below we can explain what you have to do to solve it together with us. Lesen Sie mehr
Pick up and delivery
You can choose how you want the shipment. We work with several companies. You can choose PostNL, DPD, DHL Express and FedEx. Lesen Sie mehr

Product information

Downloads
When documents are supplied by the supplier for certain products, we will put them on this page. For example, you can find user manuals, installation documentation, ABE or TUV papers here. Lesen Sie mehr
Motorcycle fitment
We are not responsible if something does or does not fit on your motorcycle.... we sell mostly universal stuff. Measuring is knowing! Lesen Sie mehr
Finishing level of products
Not all products are an end product. It often consists of products that still need work. Lesen Sie mehr

Return & Exchange

How do I make a return package?
Our customers' satisfaction is of utmost importance to us. Please follow the instructions in the portal to obtain a quick and hassle-free return procedure. Lesen Sie mehr
How long does it take for a return to be processed?
We aim to process all returns as quickly as possible. Under normal circumstances, if you follow our return instructions. Lesen Sie mehr

Shop & pick up

Pick up your packages yourself
We currently do not have the option to pick up orders or visit our store or location. For questions we can be reached by phone and e-mail. Lesen Sie mehr
Telefonzeiten und Erreichbarkeit
Sie erreichen uns telefonisch und per E-Mail. Lesen Sie mehr
Do you have a physical store?
We do not have a physical store. During special occasions we offer the possibility of visits. For example at an event. Lesen Sie mehr

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How to contact us