formulaire de contact

FAQ frequently asked questions
- How can I track my package?
																																					This can be done very easily via the Track & Trace that you receive from us by e-mail. You will receive the Track & Trace as soon as your order is ready for shipment. Lire plus
- Can I get advice about products?
																																					Motorcycles United has chosen to speak to customers via the contact form, email and telephone. Lire plus
- What payment options are there?
																																					We work with Mollie for our payment transactions. This is a very stable and secure platform on which many large webshops run. We offer a stable and secure payment experience. Lire plus
- Can I still cancel my order?
																																					If you want to cancel an order, you can send us an email. This is only possible if the order has not yet been shipped. Lire plus
- Paying taxes outside Europe
																																					Do you live outside Europe? Then it is good to read here about possible costs. Lire plus
- Blogs that we write about products or projects
																																					Blogs that we write about products or projects can be found on our blog page. Lire plus
- Help and advice from employees and customers?
																																					We have a very nice group on Facebook where you can find a wealth of information. Lire plus
Ordering
- What is expected delivery time?
																																	We indicate expected delivery time on the product page. Here you can see what the expectation is. Lire plus
- I want to change my order
																																	If you would like to change your order and have not yet received the shipping confirmation, this is possible. Lire plus
- I want to cancel my order
																																	If you want to cancel an order, please email us. This is only possible if the order has not yet been shipped. Lire plus
- Is an item in stock?
																																	You can always see on the product page at the top whether something is in stock or whether there is an expected delivery time. Lire plus
Payments
- What payment options are there?
																																	"Secure payment is our top priority! We work with Mollie for our payment traffic. This is a very stable and secure platform on which many large webshops run. Lire plus
- My payment failed, what now?
																																	Send an email to our customer service with your order number. We will email you a payment link with which you can complete the check out again. Lire plus
- Invoices
																																	Check your email and also your spam email box. Chances are you received the invoice in the mail. Lire plus
Delivery
- Shipments and delays
																																	We ship our packages using professional companies. Because we always use a box and do not ship with letter post, we can guarantee good shipping and an excellent tracking method. Lire plus
- Damaged or something missing
																																	When something arrives damaged or something is missing from your order. Below we can explain what you have to do to solve it together with us. Lire plus
- Pick up and delivery
																																	You can choose how you want the shipment. We work with several companies. You can choose PostNL, DPD, DHL Express and FedEx. Lire plus
Product information
- Downloads
																																	When documents are supplied by the supplier for certain products, we will put them on this page. For example, you can find user manuals, installation documentation, ABE or TUV papers here. Lire plus
- Motorcycle fitment
																																	We are not responsible if something does or does not fit on your motorcycle.... we sell mostly universal stuff. Measuring is knowing! Lire plus
- Finishing level of products
																																	Not all products are an end product. It often consists of products that still need work. Lire plus
Return & Exchange
- How do I make a return package?
																																	Our customers' satisfaction is of utmost importance to us. Please follow the instructions in the portal to obtain a quick and hassle-free return procedure. Lire plus
- How long does it take for a return to be processed?
																																	We aim to process all returns as quickly as possible. Under normal circumstances, if you follow our return instructions. Lire plus
Shop & pick up
- Pick up your packages yourself
																																	We currently do not have the option to pick up orders or visit our store or location. For questions we can be reached by phone and e-mail. Lire plus
- Horaires téléphoniques et accessibilité
																																	Vous pouvez nous joindre par téléphone et par e-mail. Lire plus
- Do you have a physical store?
																																	We do not have a physical store. During special occasions we offer the possibility of visits. For example at an event. Lire plus
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